Frequently Asked Questions

We welcome suitable market, pop-up and collaboration enquiries. Send us the date, venue, expected attendance and trader information through our contact page.

Available gift cards are listed in our shop. Enter the gift-card code at checkout. Gift cards are not exchangeable for cash and any remaining balance stays available until its stated expiry date.

Collection may be possible at selected events when arranged in advance. Contact us before ordering so we can confirm the date, location and collection arrangements.

Items that support personalisation show the available options on their product page. Please check names, dates and messages carefully because personalised items are produced from the details submitted with the order.

Unused, non-personalised items can normally be returned within 14 days of delivery. They must be returned in their original condition and packaging. Please contact us before sending anything back.

Personalised and made-to-order items cannot normally be returned unless they are faulty or do not match the order submitted. Contact us promptly if there is a problem.

Yes. Tell us who you are buying for, the occasion and your approximate budget, and we will suggest suitable products.

You may check out as a guest when that option is available. Creating an account makes it easier to review orders, save addresses and manage your details.

We can deliver to selected international destinations. Available services, prices and estimated delivery times are shown at checkout. Import duties or local taxes remain the recipient’s responsibility.

Use the contact form on our Contact Us page and include any relevant order number. We will reply as soon as possible during normal working hours.

When your order is dispatched, we will email you a tracking link where the selected service supports tracking. If you have not received it, please check your junk folder or contact us with your order number.

Please use the sizing information shown on the product page. If you are between sizes or buying a gift, contact us before ordering and we will help you choose.

Contact us with your order number and the item you would like instead. We will confirm availability and provide return instructions. Any price difference may need to be paid or refunded.

Open the My Account page and select “Lost your password?”. Enter the email address linked to your account and follow the secure reset link we send you.

Enter your code in the coupon or discount field at basket or checkout. Only one offer may apply unless its terms say otherwise, and expired codes cannot be accepted.

UK orders are usually dispatched within 1–2 working days. Standard delivery normally arrives within 2–4 working days after dispatch. Personalised and made-to-order items may take longer, as noted on the product page.

Materials and care information are listed on each product page. If you need help checking an allergy, finish or material before ordering, contact us and include a link to the item.

Photograph the item and packaging, keep everything you received, and contact us promptly with your order number. We will review the issue and arrange the appropriate replacement, repair or refund.

Upcoming markets, pop-ups and events are announced on our website and social channels. Event details can change, so please check the latest announcement before travelling.

Sign in and open My Account, then choose Orders. If an order is missing, check that you used the same email address or contact us with the order number.

The payment methods currently available are shown securely at checkout. Your order is confirmed only after payment has been authorised.